PayGround
Daily reports not generated
Monitoring - A fix has been deployed and we are monitoring.
May 07, 2026 - 20:18 UTC
Identified - The cause has been identified as a breaking change from an upgraded package. A fix is being deployed. Next update in 3 hours.
May 07, 2026 - 16:36 UTC
Investigating - We are investigating reports of missing daily reports affecting all daily reports. Next update in 1 hour.
May 07, 2026 - 16:22 UTC
Payment Plan Details - Payment Method Display Error
Update - We are continuing to work on a fix for this issue.
May 06, 2026 - 18:32 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 30, 2026 - 14:18 UTC
Investigating - We are currently investigating an issue affecting the Payment Plan details page. Some users may see the error message "We encountered an error trying to get your payment method. Please try again." when viewing the payment method on a payment plan.

Payment plan installments continue to process successfully. This issue is isolated to the display of payment method information on the payment plan details page.

Our team is actively investigating the root cause.
Apr 29, 2026 - 23:16 UTC
Uptime over the past 90 days. View historical uptime.
Communications Operational
90 days ago
100.0 % uptime
Today
Paper Statements Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.99 % uptime
Today
Payments Operational
90 days ago
100.0 % uptime
Today
Ingestion Operational
90 days ago
100.0 % uptime
Today
Utility Operational
90 days ago
100.0 % uptime
Today
Payment & Financial Integrations Operational
90 days ago
100.0 % uptime
Today
Messaging & Communications Integrations Operational
90 days ago
99.99 % uptime
Today
PayGround Integration Engine Operational
90 days ago
100.0 % uptime
Today
Provider Web App Under Maintenance
90 days ago
100.0 % uptime
Today
Authentication & Login Operational
90 days ago
100.0 % uptime
Today
Payments Under Maintenance
90 days ago
100.0 % uptime
Today
Contacts Operational
90 days ago
100.0 % uptime
Today
Invoices Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
90 days ago
100.0 % uptime
Today
Patient Access & Accounts Operational
90 days ago
100.0 % uptime
Today
Statements & Payments Operational
90 days ago
100.0 % uptime
Today
Patient QuickPay Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
QuickPay Site(s) Operational
90 days ago
100.0 % uptime
Today
Mobile App - iOS Operational
90 days ago
100.0 % uptime
Today
Access & Authentication Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Notifications & Stability Operational
90 days ago
100.0 % uptime
Today
Mobile App - Android Operational
90 days ago
100.0 % uptime
Today
Access & Authentication Operational
90 days ago
100.0 % uptime
Today
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Notifications & Stability Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
97.79 % uptime
Today
Daily Invoice Report Operational
90 days ago
96.91 % uptime
Today
Daily Payment-Plan Report Operational
90 days ago
96.91 % uptime
Today
Daily Transactions Report Operational
90 days ago
96.91 % uptime
Today
Daily Inventory Report Operational
90 days ago
96.91 % uptime
Today
Daily Activity Report Operational
90 days ago
96.91 % uptime
Today
Weekly Dunning Report Operational
90 days ago
100.0 % uptime
Today
Daily Remit Report Operational
90 days ago
100.0 % uptime
Today
AWS appsync-us-east-1 Operational
AWS apigateway-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS dynamodb-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS ec2-us-east-1 Degraded Performance
AWS sns-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS secretsmanager-us-east-1 Operational
AWS ses-us-east-1 Operational
AWS route53 Operational
AWS route53-us-east-1 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 8, 2026

No incidents reported today.

May 7, 2026

Unresolved incident: Daily reports not generated.

May 6, 2026

Unresolved incident: Payment Plan Details - Payment Method Display Error.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Elevated Notification Errors
Resolved - This incident has been resolved.
Apr 30, 20:29 UTC
Update - We are continuing to monitor for any further issues.
Apr 30, 18:35 UTC
Update - We are continuing to monitor for any further issues.
Apr 30, 18:06 UTC
Monitoring - The service has been restored and we are monitoring.
Apr 30, 18:05 UTC
Investigating - We're experiencing an elevated level of API errors related to invoice and receipt notifications and are currently looking into the issue.
Apr 30, 17:05 UTC
Apr 29, 2026
Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

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